机场管理
You benefit from our strengths. As part of one of Europe’s largest aviation groups, we have a profound knowledge of the industry. Moreover, we know the views and requirements of the airline industry, i.e. the airports’ clients. Our services are based on this expertise and are designed to enhance your customer and market orientation.
Audits of Operational Services
- Identifies areas where the level, quality, and delivery of service can be improved. This includes the efficiency, cost-effectiveness and safety of the operation as well as compliance with international standards or national requirements.
- Identifies training needs
- Identifies additional capacity needs
Technical Evaluation and Reviews
- Identifies where the airport requires up-dates, new equipment and facilities
- Identifies weaknesses of facility structure with regard to airport operation
- Provides development recommendations
Process Analysis, Documentation, Modeling and Optimization
- Documentation of core and sub processes with comprehensive process modeling tool
- Identifies strengths and weaknesses of current processes and interfaces
- Identifies potentials for automation
- Provides process model for workflow support and training purposes
Aerodrome Safety Management System
- Experience and guidance in creating a comprehensive Safety Management System
- Fulfillment of aerodrome operator obligations with regard to safety
- Requirement for aerodrome certification (ICAO Annex 14)
Airport Efficiency Improvement Programs
- Holistic view of airport operation
- Recommendations for efficiency improvement potentials for organization structure, processes and facilities
- Development of Human Resources
- Identification of revenue enhancement potentials
Service Quality Management
- Increases customer satisfaction and customer retention
- ASQC provides a complete evaluation of all inspected areas and recommends actions designed to improve the service chain
- Increases awareness of overall service quality
Reward and Recognition Programs
- Attracts, motivates and retains quality employees at a cost which is acceptable to the employer
- Manages rewards which encourage behavior
联系我们
汉莎航空咨询公司
机场管理
Mr. Marco Villa
