航空公司运营

	National carrier of the Gulf States of Bahrain, Oman, Qatar and the United Arab Emirates 49 destinations in Africa, Asia-Pacific, Europe and Middle East 32 aircraft in service Net result 1999: 1.06 Million US$ Passenger load factor 1999: 69,3 %
Project duration	Feb 2000 - Dec 2001
Services provided by Lufthansa Consulting	Operative documentation Redesign of the organizational structure Implementation of a quality management program Training concepts
Project description	Following an accident, the Board of Directors, after due evaluation of the situation and its impact on Gulf Air, decided to implement a program for an upgrade of structures, procedures and standards in all areas relevant to the Air Operator Certificate (AOC) and those areas directly related to the operations processes. The Executive Committee of the Board of Directors entrusted Lufthansa Consulting to guide Gulf Air through this difficult and challenging process.